The following terms of service govern your access to and use of the 3D virtual Tours provided by Virtual Venue Tours – a trading name of Big Buzz Productions (“Big Buzz Productions”, “Virtual Venue Tours”, “our”, “us” or “we”).

By using the Services, you are agreeing to be bound by these Terms. Big Buzz Productions reserve the right to update and change these Terms from time to time without notice.


1.1. Overview of Services.
We will provide to our customer the following services (collectively, the “3D Services”) if ordered: ‘Capture Services’ is the undertaking of photographing a space using a Matterport 3D camera to produce a Matterport 3D virtual tour.

A “Matterport Space” is a 3D model hosted on the platform of Matterport, Inc. (“Matterport”) that includes the following features: Inside mode, Dollhouse mode, Floor Plan mode, Property Description, Address, and Contact Information. It can be shared using a URL or embeded code.

1.2. Delivery.
We will provide a URL and embed code for the completed Matterport Space(s) (which will include access to a showreel). Our customer understands and agrees that all Matterport Spaces (including associated showreel and VR Experience) are hosted solely on Matterport’s platform, and the customer will not receive any digital assets for Matterport Spaces. 2D images taken from the Matterport Space and any 2D Schematic Floor Plans (if ordered) will be provided by email.

1.3. Hosting Term.
3D Virtual Tour scans are hosted on the Matterport Cloud Server, and are licensed to the Client for one year starting on the delivery date unless otherwise agreed upon. This licence can be renewed annually at the agreed monthly cost and at the discretion of Big Buzz Productions.

1.4. Hosting Services.
Matterport host all 3D services on a cloud based platform. The customer recognises that the hosting on Matterport servers is out of the control of Big Buzz Productions.

1.5. Location Preparation.
The customer is required to prepare the Location in advance of Capture Services, including without limitation:
• Removing confidential or unwanted items
• Adjusting furniture and/or decor to desired position
• Informing Big Buzz Productions of any rooms or areas that should be excluded from Capture Services
• Ensuring the Service Location is free of moving persons, pets or objects.

Unless otherwise arranged, a Service Location that has not been properly prepared, in our sole discretion, will be considered unready and the date of Captures Service must be rescheduled. Big Buzz Productions shall not be responsible for the untidiness of any Service Location or for small alignment issues, mirror, window, glass, and reflective views. Customer shall further ensure that the Service Location is accessible upon the day of Capture Service. Customer or its representative shall be present at the Service Location at the time of the Capture Services to approve Service Provider’s interpretation of the Captures Services to be provided.


2.1. Fees.
Customer agrees to pay Big Buzz Productions total fees for the 3D Services and Capture Services as agreed during the quote. Such fees will be itemised in a separate invoice provided to Customer.

2.2. Invoice and Payment of Balance Due.
Following completion of the Capture Services, Customer shall pay Big Buzz Productions, via BACS or agreed Direct Debit, fees owed within 14 days of invoice date. In the event that Customer fails to pay any amount when due, without limiting any other remedies available, Big Buzz Productions will have the right to suspend providing the 3D Services to Customer until such overdue amount is received.

2.3. Cancellation and Rescheduling Policy.
Cancellation: A minimum of 14 days prior written notice will be required for the customer’s cancellation of this Agreement of the Capture Service date. In the event that Customer cancels this Agreement with less than 14 days notice prior to the agreed upon Capture Service date, Customer will be responsible for full payment of all fees.

Rescheduling: A minimum of 7 days prior written notice will be required for Customer’s rescheduling of this Agreement of the Capture Service date. In the event that the customer reschedules with less than 7 days notice prior to the agreed upon Capture Service date, Customer will be charged a £100 rescheduling fee.

2.4. For capture services of hotels or venues that have bedrooms.
If an overnight stay is required, the Customer will ensure a bedroom is provided for our photographer without charge. If accommodation cannot be provided without charge then the cost paid by Big Buzz Productions for the accommodation will be added to the final invoice.


3.1. Ownership.
Big Buzz Productions and its licensors own all right, title and interest (including all associated intellectual property rights) in and to:
(a) all 3D Services and any technology embodied therein; and
(b) any and all look and feel, improvements, updates, modifications, translations, copies, compilations and derivative works related to any of the foregoing.
All rights in the foregoing not expressly granted to the customer are reserved by Big Buzz Productions and its licensors, and the customer shall make no use of the foregoing except as expressly provided herein. The customer acknowledges that, subject to Section 3.4, Big Buzz Productions will have the right to use and distribute any 3D services at sole discretion including the use of them for promotion, marketing and advertising.

3.2. Big Buzz Productions License to Customer.
Big Buzz Productions hereby grants the customer a non-exclusive, non-transferable, non-sublicensable license to: (a) use and distribute URLs and embed codes linking to the Matterport Space(s) (including any associated showreel and VR Experience) hosted on the Matterport Platform; and (b) to use and distribute any 2D images taken from the Matterport Space and any 2D Schematic Floor Plans (if ordered).

3.3. Restrictions.
Upon any expiration or termination of this Agreement, the customer shall immediately cease all use of the 3D Services and delete all copies of the 3D Services (and content or data derived from the 3D Services) in the customer’s possession or under the customer’s control. The customer shall not: (i) disable or modify any hyperlinks contained in any 3D Services; (ii) alter, remove or destroy any attribution, proprietary markings (e.g., copyright and trademark markings) or confidential legends placed upon or contained within the 3D Services; (iii) decompile, disassemble, decrypt, extract, reverse engineer or otherwise attempt to derive the source code of any software underlying the 3D Services; (iv) distribute, in conjunction with any 3D Services, any content that contains or promotes fraudulent, deceptive or illegal activities, pornography, excessive violence, “hate speech”, malicious code or deceptive advertising; (v) access or use any API provided by Matterport without the prior written authorisation of Matterport, or otherwise access Matterport Spaces (and any portion thereof) through any means other than available end-user functionality; or (vi) modify or create any derivative work based on the 3D Services (or any component thereof).

3.4. Takedown Service.
The customer can request at any time that Big Buzz Productions designate any Matterport Space and other hosted 3D Services as public or private. Any Matterport Space or other hosted 3D Service designated as private will be un-accessible and un-viewable by the public. Big Buzz Productions will promptly comply with such request.


4.1. The customer must notify Big Buzz Productions in writing within 14 days of receiving their final products that they are not happy with their tour and would like a refund.

4.2. Any refund will be 100% of the tour cost excluding travel or accommodation costs.

4.3. Any refund granted will immediately result in the Customers 3D tour being disabled and therefore will be un-accessible and un-usable by the Customer.

4.4. Any refund granted will immediately cease any agreement for additional products and services that were part of the agreed package.

4.5. All products associated from the 3D tour such as photographs or videos will remain the property of Big Buzz Productions who will continue to hold the copyright.

4.6. The customer will not be able to use any products, imagery or video created from the 3D tour once the refund has been granted.

4.7. Refunds will be provided within 30 days.

4.8. Big Buzz Productions reserves the right to terminate, amend or extend this offer at any time.

4.9. Big Buzz Production decision is final, no subsequent correspondence will be entered into.

The customer acknowledges that: (a) Big Buzz Productions is an independent provider of the Capture Services and is not a contractor, employee or agent of Matterport; and (b) Big Buzz Productions is making the 3D Services available to Customer under a license between Matterport and Big Buzz Productions.

Big Buzz Productions represents that it shall perform its obligations under this Agreement in a timely and workmanlike manner, consistent with generally acceptable industry standards. In the event of any breach of the foregoing warranty, as Customer’s sole and exclusive remedy, Big Buzz Solutions shall use commercially reasonable efforts to re-perform its obligations promptly in a manner that cures such breach.

Except for the foregoing warranty, the 3d services and capture services are provided on an “as is” and “as available” basis, without warranty of any kind, whether written or oral, express or implied. Big Buzz Productions disclaims, on behalf of itself and its affiliates and licensors, all implied warranties, including but not limited to all warranties of title, non-infringement, merchantability and fitness for a particular purpose, with respect to the 3d services and capture services.

Big Buzz Productions does not represent or warrant that 3d services or capture services will meet customer’s needs or requirements, that the 3d services and capture services will be accurate or reliable, that use of the 3d services will be uninterrupted, timely, secure or free from error, or that any defects in the 3d services will be corrected. In addition, Big Buzz Productions makes no representation, warranty or guarantee regarding: (a) the appropriateness of the 3d services for use in foreign jurisdictions; or (b) the timing of 3d services provided to customer.